Thrivewell Psychiatric Group, PLLC
Effective Date: September 19, 2026
At Thrivewell Psychiatric Group, your privacy matters to us. We understand that seeking mental health care is a personal decision, and we are committed to respecting your confidentiality and handling your information responsibly.
This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, https://thrivewellpsychiatricgroup.com, contact our practice, or use our online services.
1. Information We Collect
We may collect information that you voluntarily provide when contacting our practice, requesting an appointment, completing an online form, or communicating with our team.
This information may include:
- Your name, email address, and telephone number.
- General information about your inquiry or appointment request.
- Your preferred method of communication.
- Information you choose to provide through our website forms.
Our website may also automatically collect certain technical information, including your IP address, browser type, device information, and website usage data.
We encourage visitors not to submit sensitive medical information, detailed psychiatric histories, Social Security numbers, or other confidential health information through general website contact forms.
2. How We Use Your Information
We use information collected through our website to:
- Respond to questions and inquiries.
- Contact prospective and existing patients regarding appointment requests.
- Provide information about our psychiatric services.
- Coordinate administrative communications.
- Improve website functionality, accessibility, and user experience.
- Maintain website security and prevent spam or unauthorized activity.
- Comply with applicable legal and regulatory requirements.
When you contact Thrivewell Psychiatric Group, we may use the contact information you provide to respond to your inquiry.
3. Protected Health Information and HIPAA
Thrivewell Psychiatric Group recognizes the importance of protecting patients’ medical and mental health information.
Protected health information (PHI) maintained by our practice is handled in accordance with applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.
Our practice uses Carepatron as its electronic health record and practice management platform. Patient records, clinical documentation, and other sensitive health information are managed through approved systems and workflows.
Our separate HIPAA Notice of Privacy Practices describes how protected health information may be used or disclosed, your rights concerning that information, and our responsibilities as a healthcare provider.
You may request a copy of our Notice of Privacy Practices by contacting our office.
4. Website Contact Forms and Electronic Communications
Our website provides contact forms and other communication features to help visitors connect with our practice.
Information submitted through these features may be processed by authorized website, email, and contact-management service providers to facilitate communication and respond to requests.
General website forms and ordinary email should not be used to send sensitive medical information or urgent clinical concerns.
Although we take reasonable precautions to protect communications, standard email and general website messaging may not provide the same level of protection as an approved patient portal.
Patients should use the designated patient portal or another communication method approved by our practice when sharing confidential health information.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, remember certain preferences, and maintain security.
Some third-party services, including spam-prevention tools, may use cookies or collect limited technical information.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
We do not authorize third-party advertising services to use protected health information for targeted advertising without any authorization or other legal basis required by applicable law.
6. Third-Party Services
We may use third-party service providers to support our website and practice operations, including:
- Website hosting and maintenance.
- Electronic health records and patient management.
- Appointment scheduling.
- Contact forms and customer relationship management.
- Email communications.
- Website security and spam prevention.
These providers may process information as necessary to perform services on our behalf, subject to applicable contractual and legal requirements.
Where required by HIPAA, we enter into appropriate Business Associate Agreements with service providers that create, receive, maintain, or transmit protected health information on our behalf.
Our website may also contain links to external websites or services. We encourage visitors to review the privacy policies of those services before providing personal information.
7. How We Protect Your Information
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, use, alteration, or disclosure.
These measures may include access restrictions, secure technology, and appropriate procedures for handling confidential information.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
If you believe that information you have shared with Thrivewell Psychiatric Group has been compromised, please contact our office promptly.
8. Information Sharing and Disclosure
We may share personal information with authorized staff members and service providers when necessary to respond to inquiries, operate our practice, or fulfill applicable legal obligations.
Protected health information may be used or disclosed as permitted or required by law, as described in our HIPAA Notice of Privacy Practices.
We do not disclose confidential patient information to third parties for unrelated marketing purposes without any authorization required by law.
9. Your Privacy Rights
Depending on the type of information involved and applicable law, you may have the right to:
- Request access to certain personal or health information.
- Request corrections to information maintained by our practice.
- Request restrictions on certain uses or disclosures of protected health information.
- Request confidential communications through an alternative method or location.
- Request information about certain disclosures of your protected health information.
- Receive a copy of our HIPAA Notice of Privacy Practices.
- Submit a privacy-related complaint without retaliation.
Certain rights are subject to legal exceptions and limitations.
To exercise your rights or ask questions about your personal information, please contact Thrivewell Psychiatric Group using the information provided below.
10. Information Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or as required by applicable laws and regulations.
Patient health records are retained in accordance with applicable medical record retention requirements and our practice’s record management policies.
11. Children’s Privacy
Our website is intended to provide general information about our psychiatric services to patients, prospective patients, parents, guardians, and other visitors.
Although our clinical services may include care for children and adolescents, our general website is not designed to collect personal information directly from children under 13 without appropriate parental or legal authorization.
Parents or legal guardians should contact our practice directly regarding services for minors.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, website functionality, technology, or legal requirements.
Updates will be posted on this page with a revised effective date.
We encourage visitors to review this policy periodically.
13. Contact Us
If you have questions about this Privacy Policy, how your information is handled, or your privacy rights, please contact us.
Thrivewell Psychiatric Group, PLLC
2941 West State Road 434, Suite 400
Longwood, FL 32779
Phone: (407) 697-2175
Email: info@thrivewellpsychiatricgroup.com
Website: https://thrivewellpsychiatricgroup.com
Please do not include sensitive medical information in general privacy inquiries sent by email.
Important: Mental Health Emergencies
This website is not monitored for emergencies. If you are experiencing a mental health crisis, call or text 988 for the Suicide & Crisis Lifeline. If you are in immediate danger, call 911 or go to the nearest emergency department.